right of withdrawal

(1) Right of withdrawal

You have the right to withdraw from the contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day the goods were delivered.

Please inform KooKoo GmbH (Office), Lilienthalstrasse 19, 85399 Hallbergmoos, or simply send an email to info@kookoo.eu.

Please send returns to our warehouse:
KooKoo GmbH, c/o ProChannel
Sterzinger Str. 4 (logistics)
86165 Augsburg

We accept a simple, unambiguous explanation. You can find the model withdrawal form on our website "www.kookoo.eu" as a downloadable file. To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

(2) Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs, no later than fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used in the original transaction. No fees will be charged for the repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

(3) The goods must be delivered to us in their original packaging within 14 days from the day on which you informed us of the cancellation of this contract. You bear the immediate freight costs of returning the goods, up to a maximum of €10.

(4) Exclusion of a right of withdrawal

The right of withdrawal is excluded for the delivery of custom-made products that are not prefabricated and for the production of which an individual selection or determination by you is decisive or which are clearly tailored to your personal needs.

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